Must Read Before Order:

About Custom Order

1.Price

page price is not the final price, pls contact with us if you want to design your lace wigs. email:sale@reshinehair.com whatsapp:+8615136839480

we will confirm the hair details with you after your order also we will provide you 

2.Process time

we will design and process to make your wigs after your order. It normally take 5-7 days for our factory to make the wig for you.

3. Shipment time 

the shipping time usually takes 4-7 working days via Fedex/DHL. Due to covid19,the shipment may delay sometimes.

4.Refund/exchage

Factory will make the wig for you after order is confirmed. Refund/exchage is available within 24 hours after order confirmed. It can't be refund/exchange for any reason after 24 hours.Also we will send you wigs photo befoer shipment for confirm. Please try on the wig immediately receiving it.

5.Customized information

we can make wigs according your request. you can send us the wig photo you want to make.

Shipment

It usually takes 1-3 business days to process your order.(Color wigs and some hot wigs may takes longer time)

the shipping time usually takes 4-7 working days after we ship it out

Free shipping methods:,FEDEX ,TNT,UPS, Epacket

Tips:

Please double check your address information when you pay the order. Please don’t leave P.O. box address. Any address or order change request will be considered but not guaranteed (since the address is incorrect, the order will be returned to our warehouse and you will be responsible for the additional shipping charges. There will be no refund for abandoned or abandoned shipments.)

We have the authority to use express company according your choice and the actual status.

Return

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at sale@reshinehair.com. If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

pls contact us within 48 hours(2 days) upon your receive the item, a refund wil be given once the item has been send back in original condition(No refund/exchange if hair heen installed cut washed or have any other damage and process ,pls kindly understand)

shipping Insurance（Only for USA customers）

you can chose shipping Insurance service when you check out, if you want to return the hair back to seller in original status,pls contact sale@reshinehair.com to provide you a return label. you don't need to pay for the shipping fee.

You can always contact us for any return question at sale@reshinehair.com.

Payment

Accepted payment method

 Visa, Master Card, Western Union, Moneygram, Bank Transfer.