FAQ

ANormally we can ship the hair out within 48 hours(weekends and holidays not included).Due to Covid19 the shipment may delay.
long hair length like 28 30inch may take onw week to ship , we will inform you.Colored Wigs takes about 3 days.

ATo US: 5-7 working days via Fedex (Free Shipping)

To CA: 5-7 working days via DHL (Free Shipping)

To UK&FR 5-10 working Days via Ges-DHL / EY (Free Shipping)

To other countries in EUR: 4-10 working days via DHL

To South Africa 4-10 working days via DPEX/Aramex To  other countries in Africa 7-15 working days via DHL

To Australia 5-7 working days via DHL/TNT 

PS: 1.if your city is remote area in FEDEX or DHL system you need to pay the shipping fee $30

PS: 2.Regarding potential delivery delay due to the impact of COVID -19

We will send the tracking number to the email you provided, and you can use the tracking number to track your order! So please make sure the email you leave in your order are available.Also you can download Shop APP to get information

A

Pls contact with our customer service email :sale@reshinehair.com within 24 hours after your payment to cancel the order

if you didn't use the hair and the hair in it's original condition , you can return the hair back to us within 15 days after you getting the hair if you used and damaged the hair, i am sorry the return is not
pls contact with sale@reshinehair.com before you strat a return

The straight textures are measured true to length.

The curly,body wave,loose wave and deep wave are measured when hair is pulled straight.

Yes,this is 100% human hair,so treat it as your own.You can curl and straighten the hair as desired but keep the temperature.The hair may lose some of the curl pattern with constant blow dryer.

Hair will be a little dry after high temperature steam processed .Hair Extensions tangle due to dryness , oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily. Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help. Sulfate/alcohol involved products will leads to dry and frizzy,please notice that in advance！As your own hair ,the real human wigs need good care and manage too，your patience ,hardworking and good care habit can keep the hair as beautiful ,soft and silky as the healthy hair should be.

we don't sugest you to swim with the hair. it may cause tangle.